Policies
Policies

Policies

Terms & Conditions

General

Cessnock Bicycle Company (CBC) and www.cessnockbicyclecompany.com.au reserves the right to revise prices and details at any time without notice. All items are subject to availability.
Color accuracy on the website cannot be guaranteed, and will vary depending on the resolution and screen type of your computer.

All design, text and imagery on www.cessnockbicyclecompany.com.au is the copyright of CBC. All brand names, product names and titles used in this site are trademarks or trade names of CBC. No permission is given in respect of use of any of the above. The site may not be altered in any way or republished without permission.

CBC reserves the right to refuse to supply any individual or company.

www.cessnockbicyclecompany.com.au is operated by MILLFIELD VENTURES PTY LTD trading as Cessnock Bicycle Company, a business registered in NSW.

These terms and conditions apply to all transactions on www.cessnockbicyclecompany.com.au. CBC may change these terms from time to time without notice. Changes will apply to any subsequent orders received. These terms and conditions do not in any way affect your statutory rights.

Warranty

Goods supplied by www.cessnockbicyclecompany.com.au are covered by statuary warranties, and any warranties offered by the manufacturer of the goods. No other warranties are offered or implied.

Dispatch & Deliveries

SHIPPING TO AUSTRALIA

 Click & Collect is available from the store in Cessnock, NSW. Please allow one hour for processing and picking.

All orders received before midday will be despatched same-day, Mon-Fri.
Orders placed on weekends will be shipped on the next business day.

If we have shipped with Sendle App, you will receive a tracking number.

SHIPPING OPTIONCOST
Australian Standard Shipping (3-5 Business Days) 


Express (1-2 Business days)
Orders valued under $99 – $9.95 Shipping
Orders valued over $99 – Free Shipping 

$10.95 on any order under 3kg

Pickup Instore

Sales made on www.cessnockbicyclecompany.com.au and nominated to be collected instore must be completed within seven days. CBC reserves the right to return goods to stock and process a refund where goods remain uncollected after seven days.

Returns & Exchanges

We give you a hassle free exchange policy – if you receive your product and are not satisfied we will replace the item within 30 days, provided that the item has not been:
– worn or damaged (clothing and apparel)
– has not been fitted to a bike (parts and accessories)
– has not been ridden in any way (bicycles)
and is in resale condition.

Please note that we will not exchange any clothing or apparel items that appear to have been worn, washed or tampered with.

CLEARANCE Items

Items marked as ‘CLEARANCE’ cannot be returned or exchanged. These items are offered at heavily discounted prices, so please make your choices carefully.

Refunds

In the event that you have received a faulty item and require a refund, please contact our staff at webstore@cessnockbicyclecompany.com.au and outline that you’re reporting a FAULTY item in the subject of your email. We will need the following details from you in order to proceed with replacing your faulty item:

  • Your Order ID
  • Pictures & description of the fault
  • Your contact information

We’ll contact you to follow up on your request.

Deposits on Future Delivery New Bikes

Future Delivery New Bikes will require a $500 deposit. At the time of deposit, a Delivery Window of 90 days will be provided to you and noted on the sale.
If you change your mind prior to the Delivery Window, your deposit will be converted to Store Credit.
If CBC meet the Delivery Window but you change your mind, your deposit will be converted to Store Credit.
If CBC fail to meet the Delivery Window, you can request a full deposit refund.

Delivery of New Bikes

When you buy a bike from CBC, it’ll be fully built and checked by our QA team who will ensure it’s safe and ready to ride.
We’ll deliver it to you in the store, and you take legal possession of the bike when it leaves the store.

If your bike has a quick-release front wheel, we’ll show you how to safely remove and install your front wheel for transport. For insurance and liability reasons, we can’t help you to disassemble your bike to fit it inside your car.

CBC have a free new bike delivery service within 10kms. If you’re not able to easily get your new bike home, please ask us to deliver it. We can deliver to other areas, please ask us for a quote!


Security

CBC requires your credit/debit card details to ensure all your orders are processed efficiently.

All transactions take place via a secure server link (SSL) utilizing the latest encryption technology. We DO NOT hold details of your Credit/Debit cards on our database.

Privacy

CBC is committed to protecting your privacy. We only collect information about you to process your order and we do not use these details to send you unsolicited information. We will never pass your personal or order details to any other company, other than to fulfill the delivery of your order.

When you make a purchase from www.cessnockbicyclecompany.com.au you will be asked to provide your name, email address, billing address, delivery address, phone number and credit card or debit card number. Details of all your order transactions will be collected and stored.

The information we hold about you needs to be accurate and up to date. You can check and amend the information we hold about you. The personal information that we hold about you will be held in accordance with our internal security policies.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Item added to cart.
0 items - $0.00